Shopping with Eurostoves, Inc. is SAFE

Here at Eurostoves, Inc., we want your shopping experience to be enjoyable and secure. The online shopping area of our Website is secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. This may vary depending on your browser. Eurostoves currently partners with Authorize.net, the leading provider of Internet payment gateway services, enabling secure e-commerce transactions.

Credit card fraud is rare on the Internet, but it could happen. If you experience fraudulent use of your credit card as a result of shopping with Eurostoves, Inc., simply notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00. In the unlikely event that your credit card company discovers credit card fraud, and holds you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, we will reimburse you for the remaining liability up to a maximum of $50.00. This is standard practice on the Internet, and just part of the reason why people prefer shopping with Eurostoves, Inc.

Ordering and Shipping

Orders are processed and shipped during regular business hours (Monday through Friday 10:00AM – 5:00PM, excluding holidays). We generally ship via FedEx within 24 business hours from the time we receive your order depending on stock availability. If we encounter any problems processing or shipping your order, you will be contacted within two business days. If we have an accurate email address for you, then you will receive an email notice FROM FEDEX letting you know when your package has been shipped. In addition, you will be able to track your package on-line at www.FedEx.com.

Upon checkout, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was received, and provides an itemized order summary with your order number. The second e-mail provides you with a confirmation that your order has shipped.

Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Eurostoves Associate may contact you by telephone to resolve any issues concerning your order.

International Shipping

We currently do not ship outside of the Continental United States.

Funds and Purchase Information

All prices are in US Dollars, only US dollars will be accepted for payment towards Products, Shipping, and Sales Tax. We only ship to the contiguous 48 United States online. If you live outside of that area, you will need to call the store at 1-866-558-0007 to get a shipping quote. To automate payment to Eurostoves, Inc. we offer Secure Transaction with the following companies American Express, Visa, Master Card, and Discover. If the item is a special order, the item will need to be paid in full before ordering. There is no cancellation of special ordered items. We realize some people are not yet comfortable with Secure Transactions over the Internet. So we accept Check and Money Order Payment, but your check or Money Order must clear our Bank before we can make delivery to you. Note: Check and Money Order payments will delay orders for up to 10 days while your funds are verified with our Bank. Returned checks subject to $20.00 processing charge. Please send Check or Money Orders to the following address:
   Eurostoves, Inc.
   45 Enon Street
   Beverly, MA 01915

Sales Tax Information

Eurostoves, Inc. collects Sales Tax on products shipped in Massachusetts. Products shipped within Massachusetts will be charged 5% Sales Tax. Purchases shipped to other States will not be the subject to Sales Tax charge.

Returns, Refunds and Order Cancellation Policies

1. Orders placed via this website may be canceled within 48 hours of placing the order, if not already shipped. Any order canceled after 48 hours will be a subject to a 15% restocking fee. To cancel an order, please call us at 1-866-558-0007.
2. For orders canceled after merchandise has been shipped, or while the shipment is still in transit, the customer is responsible for all applicable fees and freight charges.  Merchandise must be returned to Eurostoves, Inc. in its original condition (unused, with all original packaging material included).
3. All returns must be accompanied by a Return Authorization Number.   Please contact us at  1-866-558-0007 for a Return Authorization Number. Merchandise returned to Eurostoves without a Return Authorization Number will be refused. Customer is responsible for all associated shipping charges when returning or exchanging a product.
4. If the product received is damaged and refused, customer must notify Eurostoves, Inc. immediately and we will arrange an exchange of the damaged product. The damaged and refused product will be replaced and all associated shipping charges will be paid by Eurostoves, Inc.
5. Returns or exchanges can be made within 15 days of receiving the product. Returned or exchanged products may be a subject to a 15% restocking fee. All returned products must be in original condition (unused, with all original packaging material included).
   

Damaged Freight

All appliance products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:

1. Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy
   
2. Always note any external damage to cartons on the delivery receipt and have the driver sign your copy
   
3. We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim
   
4. If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered
   
5. It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim
   
6. If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused.

Eurostoves Price Match Policy

Eurostoves works hard to bring you low prices. If you have found a better price for an item at another authorized dealer*, we will do everything possible to meet or beat that price. Please call us at 1-866-558-0007 to speak with one of our knowledgeable sales reps. Our friendly sales staff is standing by 7 days a week, Mon-Fri 10AM to 10PM EST, and Sat 10AM to 6PM EST, and Sun 12PM to 5PM EST. Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece) and not be a club "member’s price" or typographical error. This offer applies to new purchases only.

* Except Miele